If you’re unable to check the items on the list above yourself, you’ll need to engage the help of an IT professional, as (with the exception of the PTR record, which we will be happy to create for you) any changes must be made in your on-prem mail server and your DNS hosting. A PTR record which resolves your sending IP to the FQDN of your MX record (reach out to the team at Pentanet and we will be happy to create a PTR record for you)Ī simple way to check for the issues above (and more) is to use MX Toolbox’s free SMTP checking service.Checking to make sure you’re not hosting an open mail relay.Ensuring your SMTP banner hostname contains the FQDN of your mail server.SPF and DKIM records that indicate your IP is allowed to send mail from your domain.Your IT professional should be able to assist, but at a minimum, we recommend implementing and checking the following: We suggest the following steps to resolve the blacklisting: First stepsįirst, ensure that your on-premises email server is set up according to current best practices. Instead, it appears that Microsoft and its related services have implemented aggressive anti-spam measures, and either the messages or the configuration of your email server match some unknown set of criteria that have resulted in blacklisting from Microsoft.

We can advise that - following numerous investigations - no Pentanet IPs appear on any known public blacklists or RBL lists. Please contact your Internet service provider since part of their network is on our block list (S3150). Unfortunately, messages from weren’t sent. When an Excel spreadsheet lands in someone’s inbox, it gets passed around like a hot potato: “Who knows how to deal with this?”ĭuring this session, ’s Deborah Savadra will demonstrate legal practice-specific Outlook tips and Excel tips to save you time and frustration.If you’re receiving a bounce-back email from Hotmail/Outlook/Live with a message similar to the below: The truth? Very few people really know its potential as a workflow-management tool.Īnd Excel? That app straight up intimidates everyone but hardcore financial types.

Outlook is so ubiquitous (who doesn’t use email?) that everyone thinks they’ve got it down cold.

Microsoft Outlook and Excel tend to get little attention in legal practice training, but for very different reasons.

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